The rules we hold ourselves to

Shipping policy

We dispatch Monday to Wednesday only

A live plant that sits in a courier hub over a weekend arrives dead. Orders placed Thursday to Sunday are dispatched the following Monday. We would rather hold your order three days than send you a corpse.

Where we deliver

Every plant has a maximum shipping distance shown on its page, and the pincode checker on each product tells you before you add to cart. Sturdy plants travel up to about 1,500 km. Delicate and specimen plants are capped between 600 and 1,000 km. Pots, potting mix and tools ship anywhere in India.

Transit time once the parcel leaves us:

Add the wait for the next dispatch day to that. An order placed on a Thursday is dispatched the following Monday, so total delivery is 5–8 business days for most of India — which is the estimate you will see at checkout. Nagpur and the surrounding districts are faster.

We stop shipping live plants in May and June

Vidarbha summers reach 44–48°C. A sealed box in that heat becomes an oven, and no amount of packing prevents it. Live plants are unavailable for dispatch through May and June; pots, media and tools continue as normal.

Charges

Flat ₹145 nationally. Free above ₹999. Live plants are prepaid only — a cash-on-delivery parcel that is refused comes back to us dead, so we cannot offer it. We take ₹50 off instead. Pots, potting mix and tools may be ordered cash-on-delivery.

Tracking

You get a tracking link by email and on WhatsApp when the parcel leaves us, and updates at each stage. If it has been more than 48 hours past the estimate, message us.

Returns & refunds

Damaged or dead on arrival

Tell us within 72 hours of delivery, with a photograph of the plant and the packaging as it arrived. Photograph before you unpack fully if you can — it settles the question immediately. We replace on the next dispatch day, or refund in full.

Declines within 30 days

Send a photograph and a short description of where it has been kept and how often it has been watered. Most cases are fixable and we will tell you how. If it cannot be saved, we replace it once.

What is not covered

Neglect, overwatering, pets, repotting into unsuitable soil, or a plant kept in conditions its listing warns against — a full-sun plant in a dark bathroom, for instance. Ceramics broken after delivery. We will still help you diagnose it.

Non-living items

Pots, tools and unopened potting mix may be returned within 7 days in original condition. Return shipping is yours unless the item was faulty or wrongly sent. Opened potting mix cannot be returned.

How refunds are paid

To the original payment method, always. We aim to initiate within 2 working days of agreeing the claim; your bank typically takes a further 5–7 working days. Shipping is refunded when the fault was ours.

Timelines we are bound by: every complaint is acknowledged within 48 hours and resolved within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Cancellations

Cancel any time before dispatch for a full refund. Once a plant is packed we cannot cancel — it has already been taken off the bench and prepared.

Privacy policy

Who we are

Gamla, [address], Nagpur, Maharashtra 441108. We are the Data Fiduciary for the personal data described here.

What we collect and why

Consent

Essential cookies run the cart and checkout and cannot be switched off. Analytics and advertising are off until you turn them on, and nothing non-essential loads before you choose. You can change or withdraw your choice at any time from the link in our footer — withdrawing is as easy as granting. We keep a timestamped record of your choice so it can be audited.

Who we share it with

Our payment processor, our courier, and the platform that runs this shop — each only to the extent needed to complete your order. We do not sell personal data.

How long we keep it

Order records for eight years, as tax law requires. Marketing consent until you withdraw it. Analytics in aggregate for 26 months.

Your rights

You may ask for a copy of your data, ask us to correct it, ask us to erase it where we are not required to keep it, withdraw consent, or nominate someone to exercise these rights for you. Write to the Grievance Officer below. We respond within 30 days.

Children

We do not knowingly process the data of anyone under 18.

Terms of service

Living goods

Plants are living things. Size, leaf count, colour and form vary between individuals and with the season, and photographs are representative rather than exact — except for items marked “the plant photographed is the plant you receive”, where they are literal.

Pricing and tax

All prices are in Indian Rupees and inclusive of applicable taxes. A GST invoice is issued with every order. We may correct pricing errors; if a correction affects an order you have already placed we will contact you first and refund in full if you would rather not proceed.

Plant safety

Several common houseplants are toxic to cats, dogs and small children. Where that applies we say so plainly on the product page. Please read it before ordering. You are responsible for placing plants safely in your home.

Corporate gifting & workshops

Corporate gifting orders are governed by the written quotation you accept. We confirm the delivery date in writing before we begin, and we would rather decline an order than miss a date you depend on.

We are an online shop. We do not carry out site visits, home visits, installation or maintenance, and we do not rent plants. Everything we sell is delivered by courier.

Workshops, where offered, are held online or at a hired venue notified at the time of booking. Seats are limited and non-transferable; if we cancel a session you are refunded in full.

Governing law

These terms are governed by the laws of India. Courts at Nagpur, Maharashtra have exclusive jurisdiction.

Grievance redressal

Appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

Tell us your order number and what went wrong. If we have not resolved it in 30 days you may escalate to the National Consumer Helpline (1915) or the consumer commission with jurisdiction over your address.